FAQ

Delivery & Order

What are delivery slots?

Delivery slots are time slots during which you will receive your order.

What is a cut-off time and what is the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm.

 

Payments

Is it safe to use my credit/ debit card on eatryt.in?

Yes it is absolutely safe to use your card on eatryt.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by eatryt.in to your order. The prices you see on our product pages are the prices you pay.

What are the modes of payment?

You can pay for your order using the following modes of payment:

Credit card, Debit card, Net banking and Cash cards.

 

 

Customer Service

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. Do write to us to care@eatryt.in in case of positive or negative feedback.

Where can I find currently running offers/ promotions? Only for membership card.

There is a link called ‘Offers’ in membership page. All products with any discount or promotions are listed under this section.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your card account. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue

I am a corporate/ business. Can I place orders with eatryt.in?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact at customercare@eatryt.in to know more

Payment Method

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